Shipping policy
DELIVERY POLICY
Animus Physique is owned and operated by Animus Physique Ltd.
Thank you for shopping at Animus Physique, this shipping policy applies to all products offered and published by Animus Physique on the website:
Animus Physique undertakes to deliver the product(s) in perfect condition to the address indicated by the customer during the purchase process. In order to optimise delivery, we would be grateful if the customer could indicate an address to which the order can be delivered during normal working hours.
ANIMUS PHYSIQUE DELIVERY
- Animus Physique delivers worldwide.
Animus Physique orders are dispatched and delivered on working days (Monday to Friday - 9 AM - 5 PM GMT). For security reasons, Animus Physique will not ship any orders to PO Boxes or military bases, nor will Animus Physique accept any orders where it is not possible to identify the recipient of the order and their address.
SHIPPING COSTS
- United Kingdom: Free for orders above £30.00
- EU (European Union): £4.99
- Rest of the world: £8.99
Animus Physique may on occasion and as a result of special offers, promotions and special days, offer free shipping on some or all products. Free shipping will be applied to the order at the time of purchase.
ORDER PROCESSING TIMES
- 1 - 2 working days.
Orders are processed from Monday to Friday from 8:00 am to 5:00 pm (orders are not processed on weekends and public holidays). Please note that this may be extended during holidays, launches, restocking, limited edition launches and promotions.
Note: Order processing times and shipping times are different.
SHIPPING TIMES
- United Kingdom: 2 - 4 working days
- EU (European Union): 2 - 11 working days
- Rest of the world: 3 - 17 working days
Important: Due to the current health emergency caused by COVID-19, delivery times may be extended.
SHIPMENT TRACKING
If we have added tracking to your order and it has been dispatched, you will receive an email which will include the tracking number of your order. Please be sure to track your order using the tracking number we provide. If your package has been lost or stolen, please contact the appropriate carrier based on the tracking number provided for further assistance and information or contact us via our contact information for further information and assistance.
DELAYS
Animus Physique is not responsible for delays in shipment or delivery due to force majeure, public order and natural or uncontrollable events. Furthermore, Animus Physique is not responsible for delays related to the courier service itself or delays related to our drivers. Unfortunately, we have no control over these delays. Transit time does not include Saturdays, Sundays or public holidays.
SHIPPING COMPLETED
Each delivery is considered completed as soon as Animus Physique makes the product available to the buyer, which is possible thanks to the control system used by the courier company when the status of the order changes to "completed" or "delivered".
CONTACT US
If you have questions about this Return Policy, please contact us through our contact page or via the contact information below:
Animus Physique.